Help Desk Level 1
KDI Office Technology KDI Office Technology Aston, PA Aston, PA Full-time Full-time $34,000 - $40,000 a year $34,000 - $40,000 a year 21 hours ago 21 hours ago 21 hours ago Job description KDI is a Managed IT Services provider with a large and diverse client base throughout the area.
The Help Desk Technician will be responsible for first level support for clients.
The right Helpdesk Technician candidate must display outstanding interpersonal skills, strong verbal and written communication skills, and an outgoing personality.
The Helpdesk Technician shall possess strong familiarity with the following technical platforms:
Job Description and Requirements/
Qualifications:
Strong verbal and written communication skills with ability to communicate effectively over the phone and via Email.
Strong problem solving and analytical skills A focus on quality with attention to detail and the ability to meet strict deadlines Experience managing Windows and Mac workstation hardware and related applications Ability to diagnose hardware and/or software problems Active Directory, Office 365, and Outlook experience Basic familiarity with networking protocols - DNS, DHCP, TCP/IP Basic familiarity with both wireless and wired networks.
Basic familiarity with printing and scanning, including configuring devices for scan to folder and email.
Ability to manage client information and documentation.
Ability to properly operate Help Desk Software and ticketing system.
Ability and desire to keep up with changing and emerging technologies that affect the business Ability to work across business functions This position is scheduled for Monday through Friday from 8:
00am to 5:
00pm, Personal qualifications to be considered are:
Excellent track record of adhering to scheduling and attendance requirements Has excellent attendance and can be trusted to handle a high level of responsibility Returns calls and emails promptly Experience communicating status updates to clients, superiors, and peers Listens attentively and actively PC proficiency and familiarity with Microsoft Office Is responsive and empathetic to customer needs Ability to effectively handle escalations and time critical issues Job Type:
Full-time Pay:
$34,000.
00 - $40,000.
00 per year
Benefits:
401(k) Health insurance Life insurance Paid time off Experience level:
1 year Schedule:
8 hour shift Day shift Monday to Friday Education:
High school or equivalent (Preferred) Work Location:
Hybrid remote in Aston, PA 19014 Strong verbal and written communication skills with ability to communicate effectively over the phone and via Email.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Help Desk Technician will be responsible for first level support for clients.
The right Helpdesk Technician candidate must display outstanding interpersonal skills, strong verbal and written communication skills, and an outgoing personality.
The Helpdesk Technician shall possess strong familiarity with the following technical platforms:
Job Description and Requirements/
Qualifications:
Strong verbal and written communication skills with ability to communicate effectively over the phone and via Email.
Strong problem solving and analytical skills A focus on quality with attention to detail and the ability to meet strict deadlines Experience managing Windows and Mac workstation hardware and related applications Ability to diagnose hardware and/or software problems Active Directory, Office 365, and Outlook experience Basic familiarity with networking protocols - DNS, DHCP, TCP/IP Basic familiarity with both wireless and wired networks.
Basic familiarity with printing and scanning, including configuring devices for scan to folder and email.
Ability to manage client information and documentation.
Ability to properly operate Help Desk Software and ticketing system.
Ability and desire to keep up with changing and emerging technologies that affect the business Ability to work across business functions This position is scheduled for Monday through Friday from 8:
00am to 5:
00pm, Personal qualifications to be considered are:
Excellent track record of adhering to scheduling and attendance requirements Has excellent attendance and can be trusted to handle a high level of responsibility Returns calls and emails promptly Experience communicating status updates to clients, superiors, and peers Listens attentively and actively PC proficiency and familiarity with Microsoft Office Is responsive and empathetic to customer needs Ability to effectively handle escalations and time critical issues Job Type:
Full-time Pay:
$34,000.
00 - $40,000.
00 per year
Benefits:
401(k) Health insurance Life insurance Paid time off Experience level:
1 year Schedule:
8 hour shift Day shift Monday to Friday Education:
High school or equivalent (Preferred) Work Location:
Hybrid remote in Aston, PA 19014 Strong verbal and written communication skills with ability to communicate effectively over the phone and via Email.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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